Privacy Policy

Last updated: January 2025

VelPine AB ("VelPine", "we", "us", or "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose and safeguard information when you visit our website or use our services.

We operate exclusively in Sweden and comply fully with the General Data Protection Regulation (GDPR) and all applicable Swedish data protection laws.

1. Who We Are

VelPine AB is a Swedish company providing IT support, automation and AI solutions. For data protection purposes, VelPine AB is the data controller responsible for your personal data.

Contact: info@velpine.com

2. Data We Collect

We may collect and process the following categories of personal data:

• Contact information: name, email address, phone number, company name
• Communication data: messages you send us via our contact form or email
• Usage data: anonymised information about how you interact with our website
• Technical data: IP address, browser type, device type, operating system

3. How We Use Your Data

• To respond to your enquiries and provide requested services
• To manage our business relationship with you
• To improve our website and services
• To comply with legal and regulatory obligations
• To send relevant communications only with your explicit consent

4. Legal Basis for Processing

• Contract performance: when processing is necessary to fulfil a contract
• Legitimate interests: for business operations and improving our services
• Consent: where you have given explicit permission
• Legal obligation: where processing is required by law

5. Data Retention

We retain personal data only for as long as necessary. Contact enquiry data is retained for up to 3 years unless you request deletion.

6. Data Sharing

We do not sell, trade, or rent your personal data to third parties. We may share data with trusted service providers who assist in operating our website and services, subject to strict confidentiality agreements and GDPR compliance.

7. Your Rights

Under GDPR, you have the right to access, correct, delete, restrict, or port your personal data, to object to processing and to withdraw consent at any time. To exercise these rights, contact us at info@velpine.com.

You may also lodge a complaint with Integritetsskyddsmyndigheten (IMY), Sweden's data protection authority.

8. Security

We implement appropriate technical and organisational security measures. All data is stored within the European Union.

9. Cookie Policy

Our website uses cookies to enhance your experience and analyse performance:

• Essential cookies: Required for the website to function. Cannot be disabled.
• Analytics cookies: Help us understand visitor interactions. Anonymised data only. Require your consent.

You can manage cookie preferences through your browser settings at any time.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated on our website.

11. Contact

VelPine AB
Email: info@velpine.com
Sweden